Guide to presenting customer support, dispute resolution, CRM ticketing systems, and CSAT scores on your resume.
Standard Placement Tip:
Group Customer Service in 'Operations' or 'Soft Skills'. Specify platforms you managed, such as Customer Support (Zendesk, Freshdesk, Intercom).
Paste your resume skills section or work history below to see which keywords are present and which ones are missing.
Strong resume bullets require an action verb, description of what you did, and a quantified metric. Avoid responsibilities list; show results.
Weak: Answered customer emails and solved problems.
Strong: Resolved 45+ daily customer support tickets using Zendesk, maintaining a 96% Customer Satisfaction (CSAT) score against a team target of 90%.
CSAT (Customer Satisfaction), First Response Time (FRT), Ticket Resolution Time, and total volume of tickets closed daily or monthly.